SHIPPING POLICY
Order Confirmation
Upon placing your order, you will receive a confirmation email. This indicates that your order has been received and your credit card pre-authorized for the purchase. We will begin processing your order immediately, with all orders processed and shipped within 1-2 business days. Transit times typically range from 5-7 business days.
Order Shipment
You will receive tracking information within 24 hours of your order leaving the warehouse, sent to the email address provided at checkout. If you do not receive tracking information within six business days, please contact us at sales@castleandcabana.com.
Shipping Options
We offer various shipping options to accommodate your needs:
- Curb-side Pickup: Free of charge, typically arriving within 5-7 days.
- Threshold Shipping: Delivery to your porch or a sheltered area like a garage.
- White Glove Delivery: Delivery to your room of choice, minor assembly, and removal of packaging. Note: Saunas will not be assembled.
Shipping is limited to the USA and Canada, with some products exclusively available in the USA and vice versa.
These timeframes are estimates and may vary based on the destination and other factors. If an item is shipped and then canceled or refused, a restocking/shipping fee will apply.
Address Adjustments
If an adjustment to the shipping address is required after item leaves warehouse, a $175.00 fee will apply. This fee covers the cost charged to Castle & Cabana and the administrative time needed to execute the adjustment with the freight carrier. Exceptions apply.
LTL Shipments
Large items (e.g., ranges, refrigerators) will ship via LTL (less-than-truckload). The carrier will schedule a delivery appointment, and someone must be available to sign for the shipment. Additional charges may apply for rescheduled deliveries or if the shipment is refused. All LTL shipments are curbside delivery at no cost. An adult (18+) must be present to accept the delivery.
Damaged Packages
- If the packaging is visibly damaged: Take clear photos, refuse the package, and note the damages with the delivery driver on the Bill of Lading.
- If the packaging appears undamaged: Inspect the package immediately. Report any damages to sales@castleandcabana.com within 24 hours, including photos. Failure to report within this timeframe will result in denial of the claim.
Keep all packaging and manuals for any potential returns or exchanges. Before authorizing a return for damaged goods, a warranty claim must be filed, and the item must be available for inspection.
Shipping Zones
Free shipping applies to the 48 contiguous states. It does not apply to Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, United States Virgin Islands, Nantucket, Martha's Vineyard, Friday Harbor, Orcas Island, or other U.S. islands. International shipping, excluding to Canada, is not available. We do not honor returns for shipments outside our normal shipping range.
For questions regarding out-of-zone shipping, please contact sales@castleandcabana.com.
International Shipping and Warranty Voidance
Shipping products outside the United States or transporting them internationally after initial domestic shipment will void the warranty. Our warranty is designed for products used within the USA and where applicable within Canada. For questions, please contact our customer support team.
We appreciate your understanding and adherence to these terms to ensure the validity of your warranty.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE