Brondell Bidet Toilet Seat Swash BL97

Shipping Policy

We strive to provide efficient and reliable shipping services to ensure your satisfaction. Here's what you can expect from our shipping policy:

1. Fast Processing: Orders are typically processed within 1-2 business days of receiving payment.
2. Shipping Options: We offer a variety of shipping options to accommodate your needs, including standard and expedited shipping.
3. Tracking Information: Once your order has been shipped, you will receive a tracking number immediately so you can monitor the status of your delivery.
4. Delivery Time: Delivery times may vary depending on your location and chosen shipping method. Standard shipping will take 5-7 business days.
5. International Shipping: Shipping fees for orders being sent outside of the 48 contiguous United States and Canada are calculated on a case-by-case basis and are shown during the checkout process. Please note that additional fees and customs duties may apply.

More about Castle & Cabana Shipping Policy Click Here

Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Brondell product, you can return it within 30 days of receipt for a refund or exchange. Here's what you need to know about our return policy:

1. Eligibility: To be eligible for a return, the item must be unopened, re-sellable, unused in its original packaging, and in the same condition as when you received it. 
2. Return Authorization: Before returning any item, please contact our customer service team to obtain a Return Authorization (RA) number. Returns without an RA number may not be accepted.
3. Return Shipping: Customer will incur a 20% restocking and handling fee. Products that are not in new and re-sellable condition are subject to additional
   fees and/or non-credit for returned merchandise.

More about Castle & Cabana Return/Refund Policy Click Here

We will not accept for credit any customer or vendor returns on seats or bidet products that have been opened and/or used in any manner. For Warranty service, customers must contact us directly for repair and/or replacement of any defective merchandise.

Brondell_Swash_BL97-warranty.pdf

Owner's_Manual.pdf

Spec_Sheet.pdf